Terms of service

Last updated: September 16, 2025

Welcome to GlowLumy (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website www.glowlumy.com and any purchases you make from us (together, the “Services”).

By visiting our site or purchasing something from us, you agree to be bound by these Terms.

1. Online Store Terms

  • You must be at least the age of majority in your country or have permission from a parent/guardian to use our Services.

  • You may not use our products for any illegal or unauthorized purpose, or violate any laws in your jurisdiction.

2. Products and Orders

  • All products are described and priced as accurately as possible, but we cannot guarantee that all descriptions, pricing, or availability are error-free.

  • We reserve the right to limit the quantities of any products offered, or to refuse any order at our discretion.

  • Once you place an order, you will receive an order confirmation by email. This confirms that we have received your order but does not constitute acceptance. Your order is accepted once payment is processed and the items are shipped.

3. Payments

  • We accept major credit/debit cards and other payment methods available at checkout, processed securely via Shopify Payments or other third-party processors.

  • By providing payment details, you represent that you are authorized to use the chosen payment method.

4. Shipping and Delivery

  • We ship orders from Europe to the destinations listed on our site.

  • Delivery times are estimates only and not guaranteed.

  • Risk of loss passes to you upon delivery to your shipping address.

5. Returns and Refunds

  • Please refer to our Shipping & Returns Policy for details on returns, exchanges, and refunds.

  • Returned products must be unused, unopened, and in their original packaging.

6. Personal Information

  • Your submission of personal information through the store is governed by our Privacy Policy.

7. Intellectual Property

  • All content on this site (text, graphics, logos, images) is the property of GlowLumy or our licensors and may not be used without our permission.

8. Disclaimers

  • Our teeth-whitening products are cosmetic and are not intended to diagnose, treat, cure, or prevent any medical condition.

  • Individual results may vary. Please follow all usage instructions carefully.

  • Consult a dentist before use if you have dental concerns.

9. Limitation of Liability

  • To the maximum extent permitted by law, GlowLumy shall not be liable for any indirect, incidental, or consequential damages arising from your use of our Services or products.

  • Our total liability for any claim shall not exceed the amount you paid for the product in question.

10. Changes to These Terms

  • We may update these Terms from time to time. Updates will be posted on this page with a revised “Last updated” date.

  • Continued use of the Services after changes are posted constitutes your acceptance of the new Terms.

11. Contact Us

If you have questions about these Terms, please contact us at:
Email: info@glowlumy.com
Website: www.glowlumy.com