Refund policy
↩️ Return & Refund Policy
Last updated: September 16, 2025
At GlowLumy, we want you to love your smile. If something isn’t right, we’re here to help.
🛑 Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on used or opened teeth-whitening products.
Once the product seal is broken, it cannot be returned or refunded.
✅ Returns (Unused Items)
If you change your mind, you may return your order within 14 days of delivery, as long as it is:
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Unused and unopened
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In its original packaging
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In resellable condition
How to start a return:
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Contact us at info@glowlumy.com with your order number and reason for return.
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Wait for return authorization and instructions before sending your item back.
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Ship your item to the address provided (customer pays return shipping).
💳 Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds are issued to your original payment method within 5–10 business days.
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Shipping costs are non-refundable.
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We recommend using a trackable shipping method — GlowLumy is not responsible for returned items lost in transit.
♻️ Exchanges
We replace items only if they are defective or damaged on arrival.
Please email info@glowlumy.com with photos of the damage within 7 days of delivery to arrange a replacement.
⚠️ Important Notes
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Unauthorized returns or returned items not meeting our conditions may be rejected or sent back to you.
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Refunds will not be issued for products returned used, opened, or missing parts.
📩 Contact Us
If you have any questions about returns or refunds, please contact us at:
Email: info@glowlumy.com
Website: www.glowlumy.com