Privacy policy

GlowLumy (“we,” “our,” or “us”) operates this online store and website (the “Services”), where we offer teeth-whitening products and related content. Our store is powered by Shopify, which provides the e-commerce platform that enables us to sell and deliver our products to you.

This Privacy Policy explains how we collect, use, and protect your personal information when you use our Services. By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Personal Information We Collect

We collect the following types of personal information when you interact with our store:

  • Contact details — Name, billing and shipping address, phone number, email address

  • Payment details — Credit/debit card or other payment information (processed securely via Shopify/third-party providers)

  • Order details — Products you view, add to your cart, purchase, return, or exchange

  • Communications — Messages or inquiries you send us

  • Device & usage data — IP address, browser, device info, and pages visited (via cookies and analytics tools)

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders

  • Communicate with you about your order or support requests

  • Personalize and improve your shopping experience

  • Send you marketing emails or promotions (if you opt in)

  • Prevent fraud and ensure site security

  • Comply with legal obligations (tax, accounting, etc.)

3. Sharing Your Information

We only share your data when necessary to provide our Services:

  • With Shopify (our e-commerce platform and host)

  • With payment processors to securely process payments

  • With shipping and delivery providers to send your orders

  • With analytics and marketing partners to improve our site (if you opt in)

We do not sell your personal information to third parties.

4. Cookies

We use cookies and similar technologies to:

  • Keep your shopping cart active

  • Remember your preferences

  • Analyze site traffic and improve performance

You can disable cookies in your browser settings, but some features may not work properly.

5. Your Rights (GDPR/EEA)

If you are in the European Economic Area or UK, you have the right to:

  • Access, correct, or delete your personal data

  • Request a copy of your data

  • Withdraw consent or object to processing

  • Opt out of marketing emails at any time (unsubscribe link in our emails)

To exercise your rights, contact us at: info@glowlumy.com

6. Data Retention and Security

We retain your personal information only as long as needed to provide our Services or as required by law.
We use appropriate technical and organizational measures to protect your data, though no method of transmission is 100% secure.

7. Third-Party Links

Our website may link to other websites. We are not responsible for their privacy practices and encourage you to review their policies.

8. Shopify

Our store is hosted on Shopify Inc. They provide the online e-commerce platform that enables us to sell products to you and also collect some of your data as part of providing their services.
You can read Shopify’s Privacy Policy here: https://www.shopify.com/legal/privacy

9. Children’s Privacy

Our website is not directed at children, and we do not knowingly collect personal information from anyone under 16.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version here with a revised “Last updated” date.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at:

GlowLumy
✉️ info@glowlumy.com
🌐 www.glowlumy.com